Privacy Policy

1. Information We Collect

We may collect the following categories of information when you use our website or services:

• Contact information you provide voluntarily, such as your name, email address, and phone number when submitting a form or contacting us.
• Account and usage data, including information generated through your interaction with our platform, such as preferences and activity logs.
• Technical data, including IP address, browser type, device information, and pages visited, typically collected automatically via cookies or similar technologies.
• Communications you send to us, including support requests, feedback, and correspondence.

2. How We Use Your Information

We use the information we collect for purposes that may include:

• Providing, operating, and maintaining our website and services.
• Responding to inquiries, support requests, and other communications.
• Improving and personalising the functionality and content of our platform.
• Sending administrative information, updates, or marketing communications where you have consented or as otherwise permitted by law.
• Monitoring usage patterns and analysing trends to improve security and performance.
• Complying with legal obligations and enforcing our terms and policies.

3. Legal Basis for Processing

Where required by applicable law, we rely on one or more of the following legal bases to process personal information: your consent, the necessity of processing to perform a contract with you, compliance with a legal obligation, or our legitimate interests in operating and improving our services, provided those interests are not overridden by your rights.

4. Cookies and Tracking Technologies

We may use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities. Cookies help us understand how visitors use our website, remember preferences, and improve overall functionality. You can control or disable cookies through your browser settings; however, doing so may affect certain features of our website.

5. How We Share Information

We do not sell personal information. We may share information in the following circumstances:

• With service providers and vendors who perform functions on our behalf, such as hosting, analytics, or communications, subject to confidentiality obligations.
• To comply with applicable laws, regulations, legal processes, or governmental requests.
• To protect the rights, property, or safety of Ballykelly, our users, or others.
• In connection with a merger, acquisition, financing, or sale of assets, subject to standard confidentiality arrangements.

6. Data Retention

We retain personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we take reasonable steps to securely delete or anonymise it.

7. Data Security

We implement reasonable administrative, technical, and organisational measures designed to protect personal information from unauthorised access, loss, misuse, or alteration. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security of your information.

8. Your Rights and Choices

Depending on your jurisdiction, you may have rights regarding your personal information, which may include the right to:

• Access, correct, or update the personal information we hold about you.
• Request deletion of your personal information, subject to certain exceptions.
• Object to or restrict certain types of processing.
• Withdraw consent where processing is based on consent.
• Request a copy of your information in a portable format, where applicable.

To exercise any of these rights, please contact us using the details provided on our Contact page. We may need to verify your identity before responding to certain requests.

9. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of such third parties. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

11. International Data Transfers

If you access our website or services from outside the country in which our servers or service providers are located, your information may be transferred across international borders. Where applicable, we take steps intended to ensure that such transfers comply with relevant data protection requirements.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The updated version will be indicated by a revised "Last updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us via our Contact page.